More than low margins, a number of restaurateurs didn`t like giving another company control of their brand. “Yes, the 30 percent is, but it goes much further,” Graziano says. Restaurant owners, in particular, commented on how frustrating it is to deal with delivery drivers. At our favorite sushi restaurant, a single roll of sushi via Grubhub costs $5 more than the retail price of $7.50. Teriyaki chicken in the store costs $14.95, via Grubhub $23.95. What a RIP! Then you have a shipping fee of almost $4, which is fine, but considering what they mentioned above, it`s bull$#*! and then add a random fee of $3.50 and the driver`s tip. For example, an order that costs $9.95 (cheaper than that in store) ends up costing $21.55! Answer: Grub Hub is. No real answer. If you like cold food, late delivery, and a “good” customer service attitude, Grub Hub is the company you should use. Understandable that everyone has to make a living, but if they can`t find your home, don`t speak English, how can we communicate?! Several times my food was brought to the neighbor`s house, I called the driver. They were rude and didn`t speak English.
I have to call too often and complain to grubhub about where I am to the point where I should even bother. It`s more tedious than convenient. The problem is that the lack of a real partnership creates problems for Grubhub and its partners. This is also something that the company recognizes. Several partners have complained that our instant payment feature doesn`t work. I haven`t been able to add a debit card in a week. I tried 11 different debit cards. I`ve already used six of them on grubhub. I don`t understand why our instant payment feature doesn`t work when there are so many people who need it#Grubhub This can be expected from a bad company like Grub Hub.
The CEO brings his Chub Hub to customers. I ordered from a local restaurant that dropped off my delivery via grubhub. After the promised delivery time, I called grubhub who told me to check my front door. The order had been delivered and the food was cold. You`d think the delivery guy would want to knock on the door to let you know the food has arrived. I called grubhub who offered me a $5 discount on my next order. I had just spent $30, so what makes me order again through this company if they couldn`t get my first delivery properly. Beware of these companies. The restaurant experience has also changed. “The kitchen was covered with tickets,” Bonomi says. “Delivery drivers filled the dining room and talked from their loudspeakers, which spoiled the atmosphere for guests. Then you pay the company an additional commission.
Graziano decided to get rid of all third-party apps and create his own online ordering system. “I still don`t have the reach of Grubhub,” Graziano says. “But I don`t need the whole city. I need a good foundation. For deliveries, he uses a local delivery company. “If I sell a sandwich now, I get 100 percent of that money,” Graziano says. “The customer pays the delivery costs and tips the driver. I don`t have to pay for it. I placed an order at 4:30pm. I received a text message from grubhub at 6:56 p.m. saying, “Something went wrong with my order”? When I called the Grubhub customer service number, the agent told me my food would arrive at 7:20pm? I was so upset and hungry that I cancelled my order and immediately asked for a refund.
The Grubhub employee said it would take 3-5 business days. In other words, I paid $53 for their mistake and wouldn`t get my money back until next week. TERRIBLE SERVICE! It was such an inconvenience! I will never order from there again! Grubhub had listed this particular restaurant without working with it. When my wife placed our order online, the person who picked her up for the delivery service literally called the order (made a mistake) and charged it on a company card (with the extra tip mentioned above). So I ordered today would have been my 4th time. I was so happy with the service the first 3 times I signed up for the $10 per month. Once the service is received today, the account will be deleted and I will return to my DoorDash or UberEats. They are unprofessional and rude customer service representatives.
The first one I spoke to kicked me out of my account. Laughing out loud. Yes, I don`t expect this company to exist for long. The second representative hung up when I asked a question. These people are sad. Zero stars. Terrible service. Terribly expensive. Shipping costs regularly double the total cost of the order. Good luck trying to request even the easiest change to your order. You`ll be hard-pressed to get extra ketchup on a $40 order. Horrible for local businesses.
Terrible our communities. Every time I use the grub hub, I feel like I`ve fallen into the trap of an obvious scam. This business has clearly experienced artificial growth since the pandemic devastated the hospitality industry. I can`t wait for them to go bankrupt in the next 5 years. First order from GH. The delivery was made to the wrong address, but the company did it well. 100% happy! We will now be GH people. Do not use this app! So I had the same experience as many of these people, the food comes cold and they don`t pay the money back.
And then I don`t know what happened to me, but I decided to try again, and they had suspended my account and said I had abused their terms of service! Essentially, reprisals for complaints. I had a gift card loaded into my account and now I can`t get a refund. I sent a complaint to the Federal Trade Commission. I would never recommend using them. Terrible company! Since other companies are using this strategy, Grubhub believes it needs to do the same or fall behind. This makes sense, except the company doesn`t participate in its app when you order from a partner — competitors like Uber Technologies (UBER 0.54%) Uber Eats and DoorDash do the same — though they admit the experience is poor: “I`m sure there are good people at Grubhub,” Graziano says. But I am glad that it is on display. They could have become the greatest thing in the world if they had played well.
They could have covered the delivery costs. They could have been heroes. Instead, they decided to be greedy. » The worst customer service in the world. I ordered from a restaurant and it was over $100 and a lot of that was for all the drinks I had and the driver forgot the drinks or never brought them and I called GrubHub and chatted with them and they said we refused to refund you or deliver them again or give you any credit. If I`m $40 in drinks now. They were so rude to me in the chat and when I had to call them and I kept telling myself they weren`t going to do anything for me and it makes jokes about me. Consumer Tip: Corrective Action for Defective Deliveries I work for a group of restaurants and our restaurants regularly appear on the GrubHub app and website as delivery options through their service.
They publish outdated and fake menus and allow customers to order from home, pay for them, and end up with food that doesn`t fit their bad menus, or no food at all. Our restaurants don`t receive any payment from GrubHub, so this is theft by companies, and this has happened several times. Please do not endorse GrubHub, either as a business or as a consumer. When I arrived at the restaurant, the employees were nice, but they let me know something that I found quite surprising. This place was not a real partner of Grubhub. He was listed on the website without his knowledge or cooperation. In addition, Grubhub enables restaurants to reach many more customers than ever before. “Grubhub`s range is miles ahead of anyone,” Graziano says. “No restaurant could have the reach of Grubhub.” Joe Fontana, owner of Fry the Coop restaurant, can be seen at his West Town location on April 10, 2020. He says Grubhub damaged the image of his restaurant and decided to abandon the delivery service. (Terrence Antonio James/Chicago Tribune) My wife and I have been ordering meals through GrubHub for about 3 years.
Simply put, all the while, rain or shine, they never missed an “estimated delivery time,” nor did their drivers ignore our written instructions. Most importantly, the meals we ordered always arrive fresh and tasty, as we would expect if we had enjoyed our meals in the restaurant. Honestly, I don`t think we could ask for more! Charles P After restaurant dining rooms closed, Steingold decided to get rid of all delivery apps. “It`s the best thing I`ve ever done,” says Steingold. “I realized that you can`t serve quality food and still give up 30%. That was our problem. We could never sacrifice quality. Hey, we know it stinks for consumers and restaurants, but it can be good for us in the long run, so we do it anyway. Basically, Grubhub thinks it can add customers and possibly force restaurants to work with it if it does something it knows no one likes.
Gonzalez has decided to avoid online orders altogether, so if you want a delivery from The Boss, you need to call. “I don`t want to put pressure on the kitchen to run faster than it already is,” Gonzalez says. “If there are too many people, I just remove the phone. Otherwise, everything takes too long. You annoy the customer on the phone, the customer in the dining room and you put more pressure on the kitchen. I had a terrible driver. Really smart $#* !! hour and 1/2 late. I left the food outside our door but never let myself know. We offered a huge $3.00 discount, but no way to offer the 16-digit code. When I was talking, the guy from Austin had no idea. We are done and will be looking at other food delivery services in the future! “Listing restaurants on platforms without partnership has allowed others to rapidly expand their restaurant inventory,” wrote CEO Matt Maloney.